Our reference


Eutronix

Description

The history of Eutronix


EUTRONIX is a company specialized in IT and electronic equipment for the Benelux market.

They operate in sectors such as retail and logistics. With 20 years of experience, they are one of Belgium's leading hardware solution providers, with Idealis among their clients.

In addition to sales, they offer installation and repair services for their equipment.

 

Their needs

EUTRONIX aimed to further digitalize and enhance the following processes:

-Accounting management
-The management of their supply chain.
-Management of equipment installations
-Management of equipment repairs
-Management of RMA
- The sales
-General standardization of their digital tools

The company had already begun digitalizing its operations when we arrived to contribute our expertise.

La solution


Helpdesk
Helpdesk

After analyzing their processes and assessing their existing tools, we implemented various enhancements to the existing Odoo modules. Additionally, we executed a migration from Odoo version 10 to version 13. To streamline their after-sales service, we integrated and customized the Helpdesk module (Odoo Assistance)

Their benefits

Enhanced customer tracking
clients
after-sales services management
Activity analytics

Process centralization
A single integrated tool
Standardization of digital tools



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