Your Odoo should never grow old
You know the scene: Monday morning, a key function of your Odoo breaks down. You open a ticket and find yourself in a queue, behind other clients' projects. Every hour of waiting means orders standing still.
Evolucare flips that model: experts reserved for you every month, with response times guaranteed by contract. Plus a time credit to keep improving your tool at the pace of your business.
Care: stability, day in, day out
Issues get fixed and your users get help, within guaranteed timeframes. Your production is safe.
Evolu: continuous improvement
Your workflows get leaner and your teams sharpen their skills. Your tool moves forward every month.
An AI assistant available 24/7
It knows your code and your documentation. It unblocks your users without using up your hours.
From a maintenance cost to a performance investment
The CEO of a Walloon industrial company summed up his old support in one sentence: "I was paying to get things fixed, never to get things improved." His words shaped the way Evolucare is built.
Classic time-and-materials support
- Action only when something breaks: fix it, close it.
- A queue driven by the integrator's overall workload.
- No certainty about how your requests are really prioritized.
- Background work and improvements always come last.
Resources set aside for you
- Expert time booked in our calendars every month, just for you.
- Contractual response commitments, with a penalty if we miss them.
- A predictable budget that covers both fixes and improvements.
- Ticket analysis to root out problems at the source.
"Our commitment: fine-tune your tool so it serves your business, a little better every month."
After go-live, the real journey begins
A successful Odoo project doesn't end at launch. That's when your tool starts living with your company: new people join, your ambitions grow.
The foundation is built
The solution is deployed and your teams are trained: your business runs on Odoo.
The transition is secured
Reinforced assistance right after go-live, so the first weeks go smoothly.
The tool keeps evolving
Lasting support: fast fixes and a tool that moves forward every month with your teams.
Three levels, one promise: you don't wait
Your teams and your AI assistant
Everyday usage questions get an immediate answer from the Evolucare assistant. Your internal point of contact gathers what needs to be escalated.
The Idealis Consulting experts
Your tickets are handled through the portal, with bug fixes and ongoing improvements delivered within the timeframes guaranteed by contract.
The publisher, Odoo SA
For bugs in the standard product, we manage the relationship with the software publisher on your behalf and follow up actively until resolution.
An assistant that knows your project by heart
Your users run into dozens of small questions every week. Each one deserves an immediate answer, without opening a ticket.
- A complete memory of your project: it has read your code, your documentation and your past tickets. Its answers match your real configuration, exactly as it runs at your company.
- Available 24/7: even on a Sunday evening, your teams get an answer in seconds from the Idealis portal.
- Impact on your hours: zero. The assistant is included in the subscription and doesn't use up your expert time credit.
- It keeps learning: every update to your solution deepens its knowledge of your project.
Timeframes guaranteed by contract, with a penalty attached
Every request is qualified by its real impact on your business. The timeframes are contractual: if we miss them on a critical or major incident, a 15% penalty applies in your favor.
| Priority | Impact on your business | Response | Resolution |
|---|---|---|---|
| P1 · Critical | Business completely blocked | < 60 min | Continuous mobilization until service is restored |
| P2 · Major | Major functionality unavailable | < 2 h | < 8 business hours |
| P3 · Medium | Partial malfunction, business continues | < 24 h | < 3 business days |
| P4 · Low | Usage question, advice or improvement | < 48 h | < 10 business days |
Business hours run Monday to Friday, 9:00 am to 6:00 pm. A 15% penalty applies to the hourly rate of the services concerned if P1 or P2 commitments are missed. An Extended Care option extends coverage to 6:00 am to 9:00 pm on weekdays and 10:00 am to 4:30 pm on weekends.
A time credit that fits the reality of your business
Every month, you have a volume of expert days dedicated to your solution. You decide how to use it: fix a blocking issue today, automate a workflow next month. And the mechanism is designed to follow the ups and downs of your activity.
Hours carried over
A quiet month? Your unused hours carry over to the next month, with no accumulation beyond that.
Early drawdown
A big need this month? Dip into next month's credit early.
Systematic approval
Beyond a threshold we define together, no work starts without your written approval.
Billing by the quarter hour
Time is tracked in 15-minute increments. You pay exactly for the time worked.
Two reports, one vision: you stay in control
Your portal shows tickets and consumption in real time. Two meetings then structure the steering: one to act on your day-to-day, the other to steer your digital trajectory.
The operational report: acting on the ground
- Analysis of response and resolution times against commitments.
- Volume and nature of tickets to spot underlying trends.
- Proactive identification of configuration problems before they block you.
- Detection of training needs for targeted sessions.
The strategic report: steering your vision
- Digital maturity assessment, area by area, from finance to logistics.
- "Before and after" mapping: a concrete measure of the ground covered.
- A roadmap of opportunities, prioritized by weighing impact against effort.
- A shared view between your management and the field.
Evolucare or Evolucare +: pick your pace
Both plans share the same foundation: AI assistant, response commitments and continuous improvement. Evolucare + adds long-term peace of mind, with the technical upgrade of your Odoo included every 2 years.
| Included services | Evolucare | Evolucare + |
|---|---|---|
| AI assistant available 24/7 | ||
| Support under contractual response commitments | ||
| Monthly time credit with carry-over and early drawdown | ||
| Ongoing training for your teams | ||
| Quarterly reports and annual strategic report | ||
| Odoo technical upgrade (code and database) | Included every 2 years | |
| Periodic review of the functional scope |
The size of the time credit is defined with you based on the size of your solution. The Extended Care option (extended hours and weekend coverage) can be added to either plan.
What if your support became a growth lever?
The first step is simple: a 30-minute conversation about your current situation. You leave with a clear picture of your support coverage, whether you already work with us or not yet.
A conversation about your situation
30 minutes to set the scene: where your Odoo is holding you back today.
Sizing your plan
A proposal calibrated to your reality, from time credit to coverage options.
Kickoff and roadmap
Your access to the portal and the AI assistant, then prioritizing your first improvements.