In a world where customers expect instant answers and teams waste valuable time searching for the right information, efficiency is no longer optional, it’s essential. But what if you could empower your business with intelligence that’s not only artificial, but deeply familiar with your company, your processes, and your industry?
That’s exactly what Odoo 19 delivers, with a groundbreaking new feature: the integration of RAG (Retrieval-Augmented Generation) technology at the core of its new AI Agents.
What is RAG? The AI that doesn’t just guess
RAG, short for Retrieval-Augmented Generation, marks a major leap forward in professional AI applications. Gone are the days when language models “hallucinated” or produced generic answers based on outdated data.
With RAG, your AI agent consults your trusted data sources in real time before generating any response, whether those are product sheets, contracts, internal knowledge base articles, or even selected external web pages. The result? Answers that are accurate, reliable, and perfectly tailored to your business context.
Odoo 19: Build your own specialized AI Agent in just a few clicks
With Odoo 19’s new AI Agents app, creating a custom assistant is surprisingly simple:
- Choose your model (GPT, Gemini, etc.) and preferred response style (analytical, creative, etc.).
- Define its role with a clear prompt, for example: “You are a technical support expert…”
- Feed it with your knowledge: upload PDFs, add URLs, or connect your Odoo knowledge base.
In just a few minutes, your AI agent is ready to work for you — 24/7.
Define your LLM model and prompt.
With a pdf source
Real-world use cases that will transform your productivity
The power of RAG in Odoo 19 goes far beyond theory. Here’s how it can revolutionize daily operations:
1. Enhanced customer service: Instant, accurate responses
A client asks a technical question on your website at midnight? Your AI agent retrieves the relevant PDF product sheet and responds with precision — cutting support ticket volume dramatically. If the query is complex, the agent can automatically create a lead in your CRM, requesting contact details so a salesperson can follow up.
2. Sales & CRM: Automatically qualified and enriched leads
Stop wasting time on manual research. When a new contact is created, your AI agent can instantly scan the web to enrich the profile with company details, industry insights, and website information, reducing research time by up to 90%.
3. Technical Support: intelligent routing and sentiment analysis
When a support ticket arrives, the AI analyzes its content and automatically assigns it to the right team (billing, tech support, etc.), cutting handling time by up to 40%. It can even detect sentiment (positive or negative) to help managers prioritize unhappy customers.
4. Logistics: Custom packing instructions
In your warehouse, the AI can review ordered products, consult a packaging rule file, and generate clear, tailored instructions for your staff. This can reduce new employee training time by 70–80%.
5. Recruitment: Accelerated candidate pre-screening
The AI can analyze hundreds of CVs, match them to job requirements, and automatically move top candidates to the next stage, enabling HR teams to shortlist qualified profiles three times faster.
The arrival of RAG in Odoo 19 isn’t just another update, it’s a paradigm shift. It turns AI into a reliable, domain-specific collaborator fully integrated into your workflows.
Ready to unlock the full potential of your data?
Discover Odoo 19’s Native RAG: The superpower behind your data